“My kids keep asking me why we missed the trip,” she said. My mom traveled for it from India to attend.” She added that she, her mother and her children were planning on meeting her husband in Winnipeg, who had traveled there a few days earlier on business.

“This was a very special occasion,” Polavaram said in an interview. (CP24 has seen the confirmation email.) Polavaram originally paid just under $450 for the four tickets. Re-booking the tickets on another airline without compensation was not an option for her, she said – the tickets were now over four times what she had originally paid for them through Priceline, who Polavaram says told her had never sent a confirmation email. 16, she was told to contact Priceline directly, when she was given the news that Flair had never confirmed the tickets, a detail she says was never shared with her.Īccording to Polavaram, Priceline refused to re-book the flights or compensate her for the mix-up, which meant she and her children had to miss the citizenship oath in Winnipeg. But when Polavaram went to check in to her flight the via web check-in on Oct. 17 and return to Toronto on the morning of Oct. The family was due to arrive in Winnipeg early on Oct. Featured on the email were two large headings indicating that the trip had been confirmed. Richardson International Airport in Winnipeg.

Get the latest local updates right to your inboxĪfter doing so, she received a confirmation email, which CP24 has seen, confirming four Flair flights from Toronto Pearson Airport to J.A.

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Polavaram booked the flights through Priceline on Oct.

The family recently moved to Mississauga from Winnipeg, hence needing to travel back to Manitoba for the oath. A Toronto-area family is livid after having to miss their citizenship oaths in Winnipeg due to a logistical error they say Priceline has made no effort to fix.ĭivya Polavaram booked flights for herself, her mother and their two children from Toronto to Winnipeg so that the whole family could be present for the children’s citizenship oaths, a milestone event about which the children were particularly excited.

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